Política de reembolso

Return and Refund Policy – GAELIOR At GAELIOR, customer satisfaction is our top priority. We understand that online shopping may lead to uncertainty, and that’s why we have a clear and fair return and refund policy, in accordance with the European Consumer Rights Directive. 1. Return Period You have the right to return your order within 14 calendar days from the date of receipt, as per Directive 2011/83/EU on consumer rights. 2. Return Conditions To be eligible for a return: The item must be unused, undamaged, and in its original condition; It must include the original packaging, accessories, tags, and manuals; Proof of purchase (order number) is required; We do not accept returns for customized or personalized items. 3. How to Return Please email us at gaeliorsuport@gmail.com stating your order number, reason for return, and (if possible) product photos. Once approved, we will provide you with the return address and further instructions. The product must be shipped within 7 business days of approval. Upon receiving and inspecting the item, the refund will be processed within 7 business days via the original payment method. 4. Refund Conditions If the item is defective or if there was a shipping error on our part, GAELIOR will cover all return shipping costs and issue a full refund. For change of mind or dissatisfaction, the return shipping will be the customer’s responsibility. 5. Exchanges We offer exchanges for the same model (in case of defects) or for another product of equal value, subject to stock availability.